Refund policy
No Returns on Custom Products
All Dog Patrol Crew products are custom-made and produced specifically for you. Because each item is created to order, we do not accept returns or exchanges for change of mind, incorrect size selection, or buyer's remorse.
Order Changes & Cancellations
Because each item is custom-made, orders cannot be changed or cancelled once production begins. Production may start shortly after your order is placed, so we cannot guarantee that changes will be possible.
If you need assistance, contact us immediately at support@dpcwear.com and we’ll do our best to help if your order has not yet entered production.
Quality Guarantee
We stand behind the quality of our products. We will provide a replacement or full refund if your item arrives:
- Damaged during shipping
- Defective or misprinted
- Significantly different from the product description
Reporting Issues
If you receive a damaged or defective item, please contact us within 30 days of delivery at support@dpcwear.com.
You must provide:
- Your order number
- Clear photos showing the defect or damage
- A brief description of the issue
Resolution Process
Once we verify the issue, we will:
- Send a replacement item at no cost, or
- Issue a full refund to your original payment method
Processing time for replacements is typically 7-10 business days.
Size and Fit
Please review our detailed size charts carefully before ordering. We provide measurements for each product to help you choose the right fit.
Since all items are custom-made to order, we cannot offer refunds or exchanges for incorrect size selection. However, if you're not satisfied with the fit, please reach out to us at support@dpcwear.com and we'll do our best to help.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Lost Packages
If your package is lost in transit, please contact us at support@dpcwear.com within 30 days of the estimated delivery date.
We will open a claim with the shipping carrier. Once confirmed as lost, we will send a replacement at no cost to you.
Wrong Address or Unclaimed Packages
If the shipping address provided at checkout was incorrect or the package was unclaimed and returned to sender, a reshipping fee will apply.
We can re-ship the order once the correct address is confirmed and the reshipping cost is paid.
Please double-check your address before completing checkout.
Return Address
Returned packages are automatically sent to our production partner’s nearest fulfillment center. Please do not send returns directly to us. Unapproved returns cannot be refunded or replaced.
Refunds
If your refund request is approved due to a damaged, defective, significantly different from the product description or misprinted item, you'll be automatically refunded to your original payment method within 10 business days of approval. Please note it may take additional time for your bank or credit card company to process and post the refund..
If more than 15 business days have passed since we approved your refund and you haven't received it, please contact us at support@dpcwear.com.